Our claims process understands the need for insurers to observe the regulations imposed by the FSA, in particular, ICOB7. We also understand that the policyholder may have suffered a traumatic experience and that sensitivity and professionalism is paramount. This is why all our processes are fully FSA compliant and observe the requirements of the Data Protection Act.

At Pegasus Direct, we offer the following claims services:

• Loss validation and valuation
• Direct replacement of equine and field products at discounted rates
• Customer satisfaction resulting in client retention

Our aim is to validate a claim and provide a discounted quotation within 24 hours
of receiving that instruction. Whilst our optimum service is "cradle to grave",
we are able to taylor individual aspects of our service range if required.